It is with great sadness that we are informing you of the sudden and unexpected…
Osmo Wiio
This article at 37signals.com very much resonates for me. It is an entertaining summary of Osmo Wiio’s theories about human communication.
How often have you felt that the following could apply to your communication?
“If a message can be understood in different ways, it will be understood in just that way which does the most harm.”
Go read the article now, it’s worth it.
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You forgot to link to the article. 🙂
Ah, poor usability. The article was linked from the title. I’ve added a link in the body.