From Favour to Service: Introducing Digital Security Stewardship

As a web consultant, I’ve always worn a lot of hats — from strategy and SEO to development and design — but one of the roles I’ve quietly played over the years is “emergency responder.” A friend or client gets a sketchy email. A Facebook business page disappears. Someone panics after clicking a link. I’ve had dozens of people forward me messages asking things like “Is this legit?” or “Should I be worried?” and I’ve fielded urgent calls when a domain almost expires or an Instagram account gets hijacked.

For a long time, I’ve handled these situations informally — especially for hosting clients or people I already had a relationship with. But I’ve realized: I’m already doing this work. I care about this work. And offering it as a dedicated service makes it easier for people to know it’s an option — and to proactively protect their business before something goes sideways.

That’s why I’ve launched Digital Security Stewardship — a yearly service designed to help small business owners audit their online assets (domains, websites, social media accounts, etc.), make sure they have access and backups in place, and have someone they can trust when a suspicious email hits their inbox. I won’t pretend I can guarantee security — no one can. But I can make things more secure, more organized, and much easier to recover if something ever goes wrong.

As a business owner, it’s also made me reflect on a bigger question: what things am I already doing for clients that could be offered more clearly as a service? What small things build trust and connection over time — and could be formally acknowledged as valuable? For me, this offering was an easy yes. It’s something I’m passionate about, it nurtures trust with new and existing clients, and it fits naturally into the work I already do.

If you’re interested in learning more, you can read about the service.

And if you’re a business owner yourself, I invite you to look at the small but meaningful ways you already support your clients — maybe there’s a new service hiding in plain sight.